Support & contact
Short answers to the most common questions. And if something doesn’t work: write to us, we’re happy to help.
Common questions
How do I cancel my subscription?
In your iPhone settings under “Apple Account › Subscriptions”, or in Feedbye via “Cancel subscription”. Deleting the app or your account does not end a subscription.
How do I get a refund?
Subscriptions are sold by Apple. Request a refund directly from Apple at reportaproblem.apple.com.
I want to delete Feedbye. What should I do first?
First tap “Unblock all apps” in Feedbye’s settings. Otherwise apps you locked with Screen Time can stay locked. If that happens, write to us.
How do I delete my account?
In Feedbye under Settings › Account › “Delete account”. This deletes your account and your habit data on our server.
How does Post Mode work?
It opens a locked original app for a few minutes so you can post. Then it locks again by itself.
How does my family join?
The family plan uses Apple Family Sharing. Everyone in your Apple family (up to 6 people, aged 13 and up) downloads Feedbye, creates their own account and then has the plan automatically. Anyone under 16 needs the consent of a parent or legal guardian.
How do I redeem a code?
In Feedbye via “Redeem code”, or with a redemption link from Apple. Apple shows you what you get before you redeem.